Skip to main content
Pilihan Kelas - Selected ClassesClose Cart

Cancellation and Refund Policy

Cancellation and Refund Policy for Public Online Courses

Course bookings may be canceled or rescheduled up to 48 hours before the start of the course. Cancellations made at least 48 hours before the course start date are entitled to a full refund of the price paid. Rescheduling is provided at no additional cost or fee and must abide by the Rescheduling Policy outlined below.

Cancellations, refunds, and rescheduling requests made outside of this timeframe are subject to the terms and conditions set out in this Cancellation, Refund, and Rescheduling Policy. For the avoidance of doubt, no cancellations can be made within 48 hours before the start of the course. However, a reschedule request can be submitted during this period if the conditions outlined in the Rescheduling Policy below are met.

Refunds will be processed via bank transfer to the bank account of your choice. You will not incur any fees as a result of this reimbursement.

Please note that no refund will be payable if the participant starts to use our services (i.e., accesses the course) before the cancellation period ends.

Important Note: The person who ordered the course (“Orderer”) and the participant may not be the same individual. It is the responsibility of the Orderer to communicate these policies to the participant and manage any cancellation or rescheduling requests accordingly.

Rescheduling Policy for Public Online Courses

Rescheduling of a course is provided at no additional cost or fee and is allowed under the following conditions:

  1. Only the Orderer can request to reschedule a course for the participant.
  2. Rescheduling may be requested if the participant did not attend or did not complete the course.
  3. Rescheduling can only be done for the same course and cannot be transferred to another course.
  4. Rescheduling must be requested at the latest 30 days after the original course date.
  5. Each participant is entitled to reschedule only once per course booking.

For clarification, if the participant does not attend or complete the course after rescheduling, and the Orderer still wants the participant to attend the course, a new booking must be made.

Rescheduling requests must be made in accordance with this policy and are subject to availability.

Cancellation by EduFood Training & Consultancy

Whilst every effort is made to avoid changes to our program, we reserve the right to withdraw or cancel any course. If for any reason we cancel a course, we can offer to reschedule the course to another available slot or return all course fees in full.

DAFTAR / SEBUTHARGA REGISTER / QUOTATION